Fulfillment time is the time it takes to make your custom-ordered product. The fulfillment time is calculated in business days, and it’s 2–5 business days, estimated, for all production techniques. 

Please note: 

• Fulfillment time doesn't include shipping. To get an idea of how long an order will take to reach its destination, combine the estimated fulfillment time with the estimated shipping time. 
• Sometimes an an order might be put on hold, this isn’t taken into consideration on the fullfillment averages.
• Fulfillment for large orders may take longer, but it’ll still be fulfilled within 5 business days. 
• Fulfillment times are an estimate, but not a guarantee. For a more detailed look at how they calculate the estimated fulfillment time, and to find out what can potentially slow down your order fulfillment check out this article. 

The estimated shipping times to the United States according to each product on Winter Merch's catalog are as followed:

Hoodies: 8–11 business days
T-shirts: 7–10 business days
Hats: 7–10 business days
Stickers: 6–9 business days

If you’re outside of the US, you can check shipping times here.

Delivery times are estimated and might differ based on the amount of orders to proceed. You will see the estimated delivery time for your order at Checkout.

Shipping time doesn't include fullfillment. To get an idea of how long an order will take to reach its destination, combine the estimated fulfillment time with the estimated shipping time. 

To see fullfillment times, check the previous FAQ.

Please remember, the estimated delivery time is just an estimate, not a guarantee. If you’re ever in a situation where the EDT has passed, please wait a bit longer. Then, once 5 business days have passed, get in touch with Support so they can look into the case.

We offer return/exchange when:

• There is a printing error.
• There is a quality issue with the product.

If you encounter any of these issues, please contact Printful's support, and they will assist you.

We do not offer returns or refunds when:

• The size doesn't fit.
• You simply didn't like the product.
• You ordered the wrong item.
• You changed your mind about the purchase.
• You provided the wrong shipping address

If you believe that none of these cases apply to your situation, please contact us at stores@vexels.com within 7 days of receiving the product, and we will review your case.

Please note: Winter Merch retains the right to evaluate the return request and issue a refund at its sole discretion. We assess each situation on a case-by-case basis to find the most appropriate resolution. Please understand that we do not consider buyer’s remorse as a valid reason for returns.

There are several things you can do:

• Check if your order is still within the estimated delivery time.
• Look for any emails from us in your inbox, or your spam folder, as there might have been a communication issue.
• Ensure that the shipping address you provided is correct.

If none of these cases apply to your situation, please contact us at stores@vexels.com.

Please note that we do not take any responsibility for any issues with your order if you have not responded to our communications.

Due to the nature of our print-on-demand service, we are unable to accommodate order cancellations once they have been placed. Every product is created specifically for you when the order is received. Therefore, we recommend reviewing your order carefully before finalizing it.