Terms of Service
Welcome to Winter Merch! These Terms of Service ("Terms") govern your access to and use of Winter Merch website (the "Site") and the services provided therein. Please read these Terms carefully before using the Site. By accessing or using the Site, you agree to be bound by these Terms.
1. General Terms
a. By using Winter Merch, you represent that you are at least 18 years old or have the legal capacity to enter into a binding agreement.
b. You agree to comply with all applicable laws and regulations while using the Site and its services.
c. Winter Merch, powered by Vexels, reserves the right to modify or terminate the services offered on the Site at any time without prior notice.
2. Store Ownership
a. Winter Merch is operated by Vexels, and we own all intellectual property rights associated with the Site, including but not limited to trademarks, logos, and designs.
b. All content on the Site, including images, text, graphics, and videos, are protected by copyright laws and may not be used without prior written permission from Winter Merch.
3. Product Orders and Shipping
a. All orders placed through the Site are subject to acceptance and availability. Winter Merch reserves the right to refuse or cancel any order at any time for any reason.
b. The production, inventory management, printing, and shipment of products are handled by Printful, our designated print-on-demand partner. Please refer to Printful's Terms of Service and Privacy Policy for more information about their services.
c. Winter Merch is not responsible for any delays, errors, or damages caused during the printing, shipping, or delivery process. Any issues related to product quality, delivery, or returns should be directed to Printful's customer support.
4. Pricing and Payment
a. All prices for products available on the Site are displayed in the designated currency and are subject to change without notice.
b. Payment for products purchased through the Site is processed securely via Shopify's payment gateway or any other designated payment processor. You agree to provide accurate and complete payment information and authorize the charges for your order.
c. Winter Merch is not responsible for any unauthorized charges, fraudulent activities, or errors in payment processing. Please contact the payment processor directly for any payment-related issues.
5. Returns and Refunds
a. Winter Merch strives to ensure customer satisfaction. If you receive a damaged, defective, or incorrect product, please contact Printful's customer support within 7 days of receiving the order to initiate a return or refund.
b. Printful's return and refund policy will apply to all eligible returns. Please review Printful's policies for detailed information regarding returns, exchanges, and refunds.
a. If you receive a damaged, defective, or incorrect product, please contact Printful's customer support within 7 days of receiving the order to initiate a return or refund.
b. Printful's return and refund policy will apply to all eligible returns. Please review Printful's policies for detailed information regarding returns, exchanges, and refunds.
c. In addition to Printful's policies, please note that Winter Merch does not offer returns or refunds in the following situations:
- Size Issues: If the size of the product doesn't fit.
- Personal Preference: If you didn't like the product.
- Order Errors: If you ordered the wrong item.
- Change of Mind: If you changed your mind about the purchase.
- Incorrect Address: If you provided the wrong shipping address.
If you believe that none of these cases apply to your situation and you have a valid reason for a return, please contact us within 7 days of receiving the product, and we will review your case.
Please note: Winter Merch retains the right to evaluate the return request and issue a refund at its sole discretion. We assess each situation on a case-by-case basis to find the most appropriate resolution. Please understand that we do not consider buyer’s remorse as a valid reason for returns.
6. Privacy
a. Winter Merch respects your privacy and handles personal information in accordance with our Privacy Policy. By using the Site, you consent to the collection, use, and disclosure of your personal information as described in the Privacy Policy.
b. Winter Merch may send you promotional offers or updates regarding the Site and its products. You can opt-out of these communications by following the unsubscribe instructions provided in the emails or by contacting our customer support.
7. Limitation of Liability
a. Winter Merch, Vexels, and its affiliates and partners shall not be liable for any direct, indirect, incidental, consequential, or exemplary damages arising out of or in connection with the use of the Site or the products sold on the Site.
b. You agree to indemnify and hold harmless Winter Merch, Vexels, and its affiliates from and against any claims, damages, liabilities, losses, costs, or expenses arising out of or in connection with your use of the Site, violation of these Terms, or infringement of any rights of any third party.
8. Governing Law and Dispute Resolution
a. These Terms shall be governed by and construed in accordance with the laws of United States. Any disputes arising out of or relating to these Terms or your use of the Site shall be resolved exclusively by the competent courts of the United States.
9. Severability
a. If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
10. Changes to the Terms
a. Winter Merch reserves the right to modify or update these Terms at any time without prior notice. Any changes to the Terms will be effective upon posting on the Site. Your continued use of the Site after the posting of any changes constitutes your acceptance of such changes.
11. Contact Us
a. If you have any questions or concerns about these Terms or the operation of the Site, please contact us at stores@vexels.com
Last Modified: 10/4/2023